Description:

Explore strategies for providing exceptional customer service. This seminar emphasizes client satisfaction, loyalty, and personalization in the beauty and wellness industry.

Key Topics:

• Principles of customer-centric service
• Personalizing the client experience
• Handling complaints and turning them into opportunities
• Creating loyalty programs that work
• Measuring customer satisfaction and feedback

Audience:

• Frontline staff and receptionists
• Customer service teams
• Business owners focusing on client retention